Problem

A custom user field was created to sync with a user profile element. The user profile add-on has been installed and is working well but the custom field set up to display a user profile element is not appearing on forms even after adding it to the relevant screens.

Solution

  1. Check that you performed all the steps in the documentation, including the re-index: Display Profile Elements in Issues (v 2.5)
  2. Check that the user profile field of the Reporter/Assignee/whatever field you configured as Reference User Field contains a value. An empty field won't be displayed.
  3. Go to the issue view where you expect the field and choose "Admin" at the top right and "Where is my field?". Make sure that the field is set up to appear on the relevant screens.

The field will not appear on the edit screen, even if it is set up correctly. It is not possible to change these fields in the ticket - only in the user profile - therefore they will not appear on an edit screen.

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